Quality and on-time management

The smallest details may make the difference in handling large groups. Will the whole operation be disrupted, even though carefully planned, or will everything fit as smoothly as envisaged? Any disturbance of the program, be it an omitted reservation or a missed transfer, may shake the client’s confidence in his supplier.

United Limousines implements a series of preventive measures with a two-pronged approach: to ensure quality standards and to minimize the potential for mishaps. Some of these measures are as follows:

• We check all information relevant to an assignment, such as flight numbers, arrival times, greeting signs, destinations etc.
• We check the suitability for all assignments, e.g. comparing vehicle type to number of passengers expected.
• Drivers are on alert two hours prior to their assignment.
• We continually verify drivers‘ licenses and authorizations in three month intervals.
• Vehicles are on-site 15 minutes prior to pick-up time.
• On-time management through driver feedback.
• Cleanliness of our vehicles is ensured by internal maintenance staff.